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Will I be charged for shipping?
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 Prices include UPS ground shipping to the lower 48 US states (excluding complete trampoline units). Please contact
us for
international shipments.
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How will my order ship? |
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US Postal service is used for shipments to Hawaii, Alaska, US Territories, military addresses and foreign countries for an additional charge. If you prefer an alternate service, please
contact
us for pricing.
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When will my order ship? |
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Orders received
before 2:00pm Eastern Time typically ship same day. If your item
is a custom jumping mat, these typically ship in one to two days.
If you need your order for a birthday party or other
event, please inform us in the "Special Instructions" box provided
at the end of the order form. We strive to always ship popular items
same day from stock; however, please contact us if you would like
to verify
availability before ordering.
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When will I receive my order? |
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UPS shipments
arrive in 1 to 5 days. View our time-in-transit
map to see when your UPS shipment should arrive.
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How can I track my shipment? |
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When your order
ships, Fun Spot will email your UPS Ground tracking number and complete
instructions for tracking your shipment. If you already have your
tracking number, you can track
your shipment here.
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Will
I be charged sales tax? |
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Only orders
shipped to addresses within the state of Georgia are charged sales
tax.
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What is Fun Spot's privacy policy? |
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We have never
sold, rented, traded or loaned our email database and will never
do so. In recent years, recalls have been issued by trampoline manufacturers
including JumpSport, JumpKing and Hedstrom. Should similar safety
issues reoccur, we reserve the right to notify customers who we
believe may own the recalled product. |
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Is my credit card information safe? |
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Your credit
card and order information is securely transmitted using state-of-the-art
encryption.
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What payment methods do you accept? |
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Fun Spot accepts
online orders using Discover, Visa and MasterCard credit/debit cards
and electronic check. Customers preferring to mail their order can
also pay by money order and cashiers check.
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What is your warranty? |
| Jumping
mats : |
Fabric - Our trampoline
fabric is fully warranted against defects in materials
and workmanship for a full 5-years. Our competitors' fabric
warranty is pro-rated and requires the customer to pay
as much as 90% of the cost of replacement.
Stitching : 2-years.
SunShield Option : 4-years.
DuraClip Option : 6-years. |
| Safety
Pads : |
Master : 1-year.
Standard : 1-year.
Budget : 6-months
Hedstrom Pad or Shell : 30-days |
| Springs
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2-years |
| Covers
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6-months |
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Who honors the warranty? |
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Since we are
the manufacturer, Fun Spot handles all warranty issues directly.
We do not pass our customers off to a third party.
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What is your return policy? |
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We believe
in the quality of Fun Spot products. If you are not completely satisfied,
you can return your order for exchange or refund within 30-days
of purchase. In the unlikely event this become necessary, please
contact
us for your mandatory Return Authorization number.
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Do you charge restocking fees? |
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If you are
unhappy after receiving your order of a stock product, ship it unused
and in new condition within seven days and you will be charged no
restocking fees. Please contact us for your mandatory contact
us.
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Who pays shipping charges on returns? |
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Fun Spot pays
all shipping costs for returns caused by our mistake. The customer
pays all shipping costs for returns caused by their mistake. Depending
on circumstance, this sometimes requires paying shipping charges
for the original outbound and return shipments. Please be aware
that the most common cause for return is inaccurate measuring.
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